No Service In First Class: American Airlines Flight Attendants Glued to Phones Amidst Service Slump

Feb 09 2024

United Airlines has been warning flight attendants not to have their face in their phones. It’s bad for customer service, and ostensibly cabin crew are there to be paying attention to safety not Candy Crush.

I have seen no such warning memos from American. I have, however, heard flight attendants talk to each other about performing the minimum required service because of contract negotiations that are dragging on.

Continue Reading »

Congressman Matt Gaetz Stopped At DFW Airport With A Taser

security line
Feb 09 2024

Congressman Matt Gaetz was stopped at a Dallas – Fort Worth airport TSA checkpoint, where he was found to be carrying a taser. He said he forgot he had it on him, and it was taken and thrown away.

According to the Congressman, he “thanked the TSA agent who found it” and then he gratuitously (and perhaps rather creatively) adds that the TSA screener gave him a “first bump” and told him “to secure the border.” and that he was carrying the TSA because he “can’t afford to hire Cori Bush’s husband.”

Continue Reading »

The Secret Behind Southwest’s Slim Seats: Extra Legroom Seats, A Move Away From Open Seating?

Feb 09 2024

Last week Southwest Airlines unveiled images of its new cabin and seats. It was striking that these seats look thin and not well padded – a genuine downgrade from the older tan seats that are still flying and even less comfortable than the seats in the 737 MAX 8 today.

They’re not adding more seats to the planes. So what are they doing with the extra room they create?

Continue Reading »

Earning on the Edge: Are Bilt Rewards New Milestone Rewards Truly Worth It?

Feb 09 2024

IHG and Hyatt both offer “Milestone Rewards.” American’s concept is “Loyalty Point Rewards,” formerly called “Loyalty Choice Rewards.” Of these, Hyatt was first. They award benefits for progress as you progress through the program, not just on achieving status tiers. That makes earning your next award closer than before, more accessible and keeps members wanting more because the next thing is achievable.

Bilt Rewards has introduced its own Milestone Rewards.

Continue Reading »

Succession For Poor People: The Pilot Calls Passengers At Home Before Flying LA’s Tiniest Airline

Feb 08 2024

What’s it like to fly the smallest commercial plane out of Los Angeles? Eli McCann bought his $100 ticket and boarded a plane with just a few other people – cramped, but cozy, “Succession, but for poor people.” The pilot gave the safety briefing, asking passengers not to leave barf bags on the plane. And he ran an icebreaker for everyone on board to get to know each other.

Continue Reading »

Italy Stops British Airways Flight From Taking Off Because Plane’s Seats Were Too Comfy

Feb 08 2024

The Italian government stopped a British Airways flight from Milan to London Heathrow from leaving on Monday, because it offered passengers seat cushions with too much padding.

After the country’s aviation authority performed a surprise inspection on the BA flight at Milan’s Linate airport, they discovered that seats near the overwing exists of the Airbus A320neo had the wrong seat cushions. They were too thick.

Continue Reading »